Appointments & Plastic Surgery Consultations

appointments

Call 413-731-7877 to arrange an in-office appointment or request an online video consultation. Our regular office hours are; Monday - Friday 8:00 AM to 4:30 PM. For medical emergencies, dial 911 or call the emergency services number for your area.

Consultation Fee Discount

When you book a consultation, there is a $100 consultation fee. If you choose to have surgery with Dr. Johnson the $100 will go towards your surgical fee.

Telehealth Online Video Consultations

You can confer with Dr. Johnson from the comfort of your own home using your internet enabled device with video capabilities.

Frequently Asked Questions

  1. Is it secure? Yes, the tool we use is a HIPAA compliant tool.
  2. How does it work? Patients log in to our patient portal prior to your telehealth appointment. You can upload photos for Dr. Johnson to examine. First time patients complete the new patients forms, including health history.
  3. Do I need a special device or software? No, you can use most PCs, laptops, or tablets equipped with a camera enabling video conferencing.
  4. How do I connect for the telehealth visit? Dr. Johnson will tell you how to connect to the telehealth tool shortly before your visit.
  5. Will my insurance cover this appointment? Yes, most insurance companies are allowing telehealth appointments during the pandemic.
  6. Can I schedule elective surgery now? All elective surgeries are currently delayed until authorized by the Massachusetts Department of Public Health.

Cancellations

We’ll contact you prior to your appointment date to confirm the time still works for you. If you need to cancel or change your appointment, please let us know. Cosmetic (pre-paid) consultation cancellations are refundable at the following rates:

  • Cancellations greater than 48 hours before the appointment are eligible for a 100% refund of consultation fee.
  • Cancellations less than 48 hours but greater than 24 hours before the appointment are eligible for a 50% refund of consultation fee.
  • Cancellations less than 24 hours before the appointment and no-shows are not eligible for a refund of the consultation fee.

New Patient Pre-Consultation Forms

We know your time is valuable so you can download, print, and fill out your new patient information and health history before your appointment date and bring it with you.

We look forward to hearing from you.

Pioneer Valley Plastic surgery is following CDC guidelines for the prevention of the spread of Coronavirus, COVID-19. Please call and reschedule your appointment if you have a fever, cough or other respiratory symptoms or have been exposed to Coronavirus through travel. The safety of our patients is our primary concern.

What You Need To Know About COVID-19

We Love Questions!

By sending this message, you agree to our Terms of Use.